Effective Date: 12 August 2026

At Art by Anrika, I take care to package your artwork and products safely so that they reach you in the best possible condition.

This Shipping Policy explains how orders placed through www.artbyanrika.co.za are processed and delivered.

1. Shipping Area

Art by Anrika currently offers shipping within South Africa.

If you are located outside South Africa and would like to place an order, please contact info@artbyanrika.co.za before purchasing so that we can determine whether international shipping can be arranged.

2. Shipping Options

Depending on your location and the items purchased, the following delivery and collection options may be available at checkout:

PUDO

Customers may select PUDO delivery where available.

Your order will be delivered to a selected PUDO locker or collection point. You will receive the relevant collection and tracking information once your order has been dispatched.

Please ensure that you collect your parcel within the timeframe specified by PUDO.

Collection in Pretoria

Free collection is available in Pretoria by prior arrangement.

Once your order is ready for collection, you will be contacted to arrange a suitable collection time and location.

Please do not arrive for collection before receiving confirmation that your order is ready.

PostNet to PostNet

Customers may choose PostNet to PostNet delivery, where available.

Your order will be sent to the selected PostNet branch for collection. The customer will be responsible for collecting the parcel once notified that it has arrived.

Please ensure that the correct PostNet branch is selected and that your contact details are accurate.

Flat-Rate Courier

A flat-rate courier service is available for applicable South African orders.

The applicable flat-rate shipping fee will be displayed during checkout.

Courier delivery is generally made to the address provided at checkout. Please ensure that someone is available to receive the parcel where required.

3. Free Shipping

Free shipping is available on qualifying orders over R750.

The R750 threshold applies to the value of eligible physical products in a single order, unless otherwise stated.

Free shipping may be offered through a selected shipping method at the discretion of Art by Anrika. Certain delivery options, locations or oversized items may be excluded.

The available free-shipping option will be displayed during checkout where applicable.

Pretoria collection remains free regardless of order value.

4. Shipping Costs

For orders below the free-shipping threshold, shipping costs will depend on the delivery method selected.

Available shipping options and applicable fees will be displayed during the checkout process.

Shipping fees may vary depending on the size, weight and destination of the order.

5. Order Processing

Orders are generally processed within 2–5 business days after payment has been successfully received.

Please note that:

Weekends and public holidays are not considered business days.
Custom, commissioned or made-to-order artwork may require additional processing time.
Processing times may be longer during promotions, holiday periods or periods of unusually high order volume.
6. Delivery Times

Once your order has been dispatched, delivery times depend on the shipping provider and destination.

Delivery estimates are not guaranteed and may be affected by:

Courier or collection-point delays
Weather conditions
Public holidays
Incorrect or incomplete addresses
High-volume periods
Service interruptions
Circumstances beyond Art by Anrika's control
7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact details when placing an order.

Art by Anrika cannot be held responsible for delays, additional delivery charges or failed deliveries resulting from incorrect or incomplete information supplied by the customer.

If you realise that you have provided an incorrect address, please contact info@artbyanrika.co.za as soon as possible.

8. Tracking

Where the selected shipping service provides tracking, tracking information will be supplied once the order has been dispatched.

Customers are responsible for monitoring their delivery or collection where tracking information has been provided.

9. Damaged Orders

We take care when packaging artwork and products, but damage can occasionally occur during transportation.

If your order arrives damaged, please:

Take clear photographs of the damaged packaging and product.
Keep the original packaging.
Contact info@artbyanrika.co.za as soon as possible, preferably within 48 hours of delivery or collection.
Include your order number and photographs when reporting the issue.

We will assess the situation and, where appropriate, arrange a replacement, repair, refund or other suitable solution.

10. Lost or Missing Parcels

If your parcel appears to be lost or has not arrived within the expected delivery period, please contact info@artbyanrika.co.za.

Where a courier or shipping provider is responsible for delivery, Art by Anrika may contact the provider to investigate the shipment.

11. Failed Delivery or Uncollected Parcels

If delivery cannot be completed because the customer was unavailable, provided an incorrect address, refused the parcel or failed to collect the parcel from a PUDO or PostNet collection point, additional delivery charges may apply.

Where a parcel is returned to Art by Anrika, the customer may be responsible for the cost of re-delivery.

12. Original Artwork

Original artwork may require additional packaging and handling due to its unique and valuable nature.

Additional processing or shipping time may therefore apply to original artwork.

Where special shipping arrangements are required, the customer will be informed before the order is dispatched.

13. Digital Products

Digital products do not require physical shipping.

Once payment has been successfully processed, digital products will be delivered electronically in accordance with the applicable Digital Product Policy.

14. International Orders

International shipping is not routinely offered unless specifically agreed in advance.

Where an international order is accepted, the customer may be responsible for customs duties, import taxes, clearance fees and other charges imposed by the destination country.

Art by Anrika is not responsible for delays caused by customs authorities.

15. Contact Us

If you have any questions about shipping, collection or your order, please contact:

Art by Anrika
Email: info@artbyanrika.co.za
Website: www.artbyanrika.co.za

Last Updated: 12 August 2026