Effective Date: 12 August 2026

At Art by Anrika, I want you to be happy with your purchase. Because my products include both physical and digital items, the return and refund process may differ depending on what you have purchased.

1. Physical Products
If you receive a physical product that is damaged, defective, incorrect, or significantly different from what was ordered, please contact Art by Anrika within 7 days of receiving your order.

Please include:
Your order number
A description of the issue
Clear photographs of the product and packaging where applicable

Once the issue has been assessed, I will advise whether the item qualifies for a replacement, repair or refund.

Change of Mind

For original, unused physical products, returns due to a change of mind may be considered within 7 days of delivery, provided the item is returned in its original condition and packaging.

The customer may be responsible for return shipping costs in the case of a change-of-mind return.

Personalised, commissioned or made-to-order artwork cannot be returned due to a change of mind.

2. Original Artwork
Original artwork is carefully packaged before being shipped.

If your artwork arrives damaged, please contact Art by Anrika within 48 hours of delivery and provide photographs of the artwork and packaging.

Where appropriate, Art by Anrika may offer a replacement, repair or refund.

Because original artwork is unique and one-of-a-kind, a replacement may not always be possible.

3. Prints and Art Products
Prints, stationery and other physical art products may be returned if they are defective, damaged during delivery or incorrectly supplied.

Items must be returned in their original condition.

Items that have been damaged after delivery through handling, incorrect storage, framing or other customer use may not qualify for a refund.

4. Digital Products
Digital products are generally non-refundable once they have been downloaded or accessed, due to the nature of digital goods.

If you experience a technical problem, receive an incorrect file or are unable to access your purchased product, please contact Art by Anrika so that I can assist you.

Where appropriate, I may provide a replacement file or another suitable solution.

Please refer to the Digital Product Policy for further information regarding digital purchases.

5. Workshops and Events
Workshop and event bookings are subject to the cancellation terms communicated at the time of booking.

If you are unable to attend, please contact Art by Anrika as soon as possible.

Where a booking is transferable, you may be permitted to transfer your place to another person, subject to availability and prior arrangement.

If Art by Anrika cancels or significantly changes an event, affected customers will be contacted and an appropriate refund, credit or alternative arrangement will be provided.

6. Refunds
Where a refund has been approved, refunds will generally be processed using the original payment method.

Processing times may vary depending on your payment provider or bank.

7. Non-Returnable Items
The following items are generally non-returnable:

Downloaded or accessed digital products
Personalised products
Custom or commissioned artwork
Made-to-order items
Gift cards
Items damaged through customer misuse or negligence

8. Contact Us
To request a return, refund or replacement, please contact:
Art by Anrika
Please include your order number and details of the issue so that I can assist you as quickly as possible.
Art by Anrika reserves the right to assess each return or refund request individually and in accordance with applicable South African consumer protection laws.